Terms of Service

Last Updated: 3-23-25

1. Introduction

Welcome to www.primalisland.com. By accessing or using our website, including making purchases, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using the site. If you do not agree with these terms, you should not use our website.

2. Eligibility

You must be at least 18 years old or the legal age of majority in your jurisdiction to make purchases on our site. By placing an order, you confirm that you are eligible to do so.

3. Account Creation

To make a purchase or access certain features on our website, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to keep your account information up to date.

4. Product Information

We strive to ensure that product descriptions, pricing, and images on our website are accurate. However, we do not guarantee that the product descriptions are error-free, and we reserve the right to correct any errors, inaccuracies, or omissions. 

5. Orders and Payments

  • Order Acceptance: All orders placed through our website are subject to our acceptance. We may refuse or cancel any order for reasons including, but not limited to, product availability, errors in pricing or product information, or suspicion of fraudulent activity.
  • Payment: You agree to pay for all products ordered and for any applicable taxes, shipping fees, and other charges. Payments will be processed through secure payment gateways, and you agree to provide accurate payment information.

6. Shipping and Delivery

We will make reasonable efforts to ship your order promptly. Delivery times and availability may vary depending on your location. Shipping fees and estimated delivery times will be provided during checkout.

7. Returns and Refunds

Our return and refund policy can be found at https://primalisland.com/faqs/ 

Please refer to this policy for information on how to return products and request refunds. Certain products may be exempt from returns, such as perishable goods, personalized items, or products that are not in their original condition.

8. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which can be found here. We are committed to protecting your privacy and personal information.

9. User Conduct

You agree to use our website in accordance with all applicable laws and regulations and not to:

  • Engage in any fraudulent or illegal activities.
  • Post harmful, offensive, or inappropriate content.
  • Attempt to gain unauthorized access to our website or any related systems.

10. Limitation of Liability

To the maximum extent permitted by law, www.primalisland.com shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or the products purchased from it.

11. Intellectual Property

All content on our website, including text, images, logos, and trademarks, is the property of www.primalisland.com or its licensors and is protected by copyright and other intellectual property laws. You may not use any of our content without express written permission.

12. Termination

We may suspend or terminate your account or access to the website at our sole discretion, without notice, for any reason including, but not limited to, violation of these Terms of Service.

13. Modifications

We reserve the right to modify or update these Terms of Service at any time. Any changes will be posted on this page, and the “Last Updated” date will be revised. You are encouraged to review these terms periodically for any changes.

14. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the state of Washington.  Any disputes arising out of or in connection with these terms shall be resolved in the competent courts of the state of Washington.

15. Contact Us

If you have any questions about these Terms of Service, please contact us at:

info@primalisland.com