Overview

We have an unconditional satisfaction guarantee within 30 days of purchase.

To complete your refund or return, we require a receipt or proof of purchase. We may also require the return of the unused portion of the order.

Refunds may be issued to the original purchaser only.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us via our Contact Us page.

Exchanges

Exchanges are not allowed unless an error was made by Primal Island.

Shipping returns

To return your product, you should mail your product to:

Primal Island Returns
3500 Quade Rd
Clinton, WA 98236

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us via our Customer Service page for questions related to refunds and returns.