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If you have a subscription and need to see your flavor selections, you can view that under Orders.
Change Delivery Date / Pause / Cancel
To change your delivery date: click VIEW SUBSCRIPTIONS above, then VIEW next to the subscription that you want to edit. Then PAUSE the subscription and select a new date to RESUME the subscription. You can choose a date as soon as tomorrow or as far out as 90 days.
To pause your subscription: click VIEW SUBSCRIPTIONS above, then VIEW, then PAUSE. You will be asked to select a date for the subscription to resume.
To cancel your subscription: click VIEW SUBSCRIPTIONS above, then VIEW, then CANCEL.
Change Your Subscription or Flavors
To change the flavors in your subscription, the # of packs, or the regular subscription interval (1-month, 2-months or 3-months), you will need to cancel your current subsctiption and then select a new subscription.
To cancel your subscription: click VIEW SUBSCRIPTIONS above, then VIEW next to the subscription you want to cancel, then CANCEL. Then, select a new subscription below.
WE’VE CREATED A NEW SUBSCRIPTION PROCESS!
If you’d like to build a more flexible subscription with more control over your monthly or every 2nd month shipment, check out our “Build Your Own Subscription Option” here. Otherwise, feel free to modify your current subscription by cancelling and selecting from the original subscription options below.
Choose a new subscription:
12-Pack Wholesale Subscriptions
Our New Subscription Model FAQs
What’s different about the new Primal Island subscription model?
The new subscription gives you complete flexibility. Unlike our previous system, you no longer have to cancel and restart to make changes. Now you can easily pause, skip an order, adjust your delivery schedule, or edit your flavors and quantities anytime.
Can I mix and match different granola flavors in my subscription?
Absolutely! You can choose any combination of our 5 delicious flavor varieties in whatever quantities you like, as long as you include at least 4 packs per subscription order.
What happens if I need to skip a shipment?
With the new system, you can skip upcoming deliveries anytime with just a few clicks—no need to cancel your subscription or contact support.
Can I change how often my granola ships?
Yes! You can customize your delivery schedule to fit your needs—on the new subscription model you can choose from a monthly subscription or an every 2 months shipment. However, you will be notified 3 days in advance of your subscription renewal and you can always choose to skip or pause your subscription.
How can I tell if I’m still on the old subscription model?
If you started your subscription before July 1, 2025, you are on the old system. To enjoy the new flexible features, you’ll need to transition to the updated subscription.
How do I switch from the old subscription to the new one?
It’s easy! Simply log into your account, cancel your current subscription, and set up a new one from the “Subscribe” tab in the website menu. This will unlock all the new management tools and flexibility.